IFCA Expand their Support Helpline

The IFCA have extended their Helpline service from 10am to 3pm Monday through to Friday.

IFCA has provided a support and information service for many years. Since December 2013, our Support Helpline has operated from 10am to 3pm, Mon, Tues, Wed. & Friday. Since mid-April, we piloted opening on Thursdays also. The expansion of the service was dependent on the availability of our volunteers – and we wished to ensure that opening for an extra day was necessary and that it didn’t compromise our capacity to provide cover over the rest of the week. To date, by being open on Thursdays we have been able to facilitate opening 40 new cases and also have been able to make more scheduled call-backs to individuals or pursue follow-up research on existing cases.  Due to the recent recruitment of new volunteers, we are now in the position to extend the Helpline service from Monday straight through to Friday. This is a significant achievement for us and represents our commitment to providing advice, information and support to an ever growing number of callers.

We would specifically like to thank our Helpline Volunteers for their consistent commitment and dedication. It is with their time and efforts that achievements of this kind are possible. We would also like to acknowledge all those who have accessed the Helpline so far. Thank you for sharing your issues and difficulties with us and we continue to look forward to being able to support and guide all those involved in Foster Care in the future.

Peter O’Toole

IFCA Support Service Development Worker.

http://www.ifca.ie/